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Terms and Conditions

Return Policy

At Century-hardware.com, our goal is for you to be 100% satisfied with your purchase. We offer returns for most items within 30 days of purchase date. Please contact our experienced Customer Service staff to receive a return authorization. All return shipping costs are the responsibility of the customer and are not refundable.

30-Day Return Policy

You have 30 days to return an unused item(s) in new condition with all original packaging and screws and packaging that has not been installed, used, worn or modified from the date of shipment. You will be credited the full amount minus any shipping charges. No credit will be issued unless products are received in good re-sellable condition. Customers who place orders online are responsible for the accuracy of their product selection and information entered.

Prior to shipping back any product we must be contacted either by calling our Customer Service Department (888) 700-9778, or by e-mail, to obtain return instructions. Please do not ship anything back without prior authorization.

We do not accept any unauthorized returns. Please contact us prior to returning any item(s).

Return Process

Step 1: Obtain Authorization and Instructions

Please email salesdesk@century-hardware.com to receive a Return Goods Authorization (RGA) number and return instructions.

Step 2: Shipping product back

Mail Address

Warehouse Dept.

Century Hardware

4774 East Paris Ave SE

Kentwood MI 49512

  • If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued.
  • You may return your Century purchase within 30 days from shipment date. If the return falls outside of this period, poor packaging, used, damaged or not in its original packaging, Century cannot accept the returned items and cannot give a refund.

Step 3: Refunds

The length of time your return is in transit is beyond our control; although once we do receive your return we will process it as quickly as possible. We need to allow at least 10-14 business days to receive and process your return.

Although Century will refund the money within 2 business days after processing your return, your bank or credit card company may request time to process your refund and for it to reach your account. We will notify you via e-mail once we’ve received and processed the return product(s). Refunds will be given in the same form of payment as the original purchase. Please do not request a charge-back from your credit card company during the return process.

Damaged or Defective Product(s):

If a product is damaged or defective you must notify us within 7 days of receipt and we will ship another at our own expense upon return of the defective item. To return a damaged or defective item, please contact us by phone or email to obtain return instructions. Please do not ship anything back without prior authorization. Century Hardware cannot be responsible for shortage claims beyond 7 days.

Replacement Policy

Customer is responsible for returning damaged or defective merchandise to Century Hardware at the address listed in Step 2 of the Return Process. We will not ship replacement merchandise until receipt of damaged or defective item. All damaged or defective returns are subject to verification.

Cancellation

No cancellations will be allowed after 24 hours of order placement.  For immediate assistance, please contact our customer service staff as soon as possible by phone or by email.

Back order

If an item is not available due to backorder on an order with multiple items, we will notify you via email as to how to proceed with your order.

Shipping & Handling

Please note that orders submitted Monday through Friday after 2 pm (EST) will be processed the following business day.

Standard

Your order will be delivered in approximately 5 to 10 business days (excluding holidays) to all continental US addresses, following credit card authentication and payment verification. For delivery to Alaska or Hawaii, please allow 10-15 days for delivery. For delivery to PO boxes in Alaska, Hawaii, US Territories and APO/FPO addresses, allow three weeks for delivery.

3 Business Days

Order must be submitted before 12:00 noon EST Monday through Friday. This service is not available for PO boxes or outside of the continental US.

Next Business Day Air

Order must be submitted before 12:00 noon EST Monday- Thursday. This service is not available for PO boxes, outside of the continental US and in some rural areas.

At Century Hardware, shipping costs are determined by the merchandise total on your order.

Free shipping on all orders over $49 to the US and US Territories.

Shipping Method Up to $49.00 (pre-tax) $49.00 & Above (pre-tax)
Standard $4.99 FREE!
3 Day $30.00 $35.00
Next Day $50.00 $60.00

 

*Orders shipping to P.O. Boxes, Military Addresses & U.S. Territories can only be shipped using Standard Shipping.

U.S. territories include American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands

APO, DPO and FPO Addresses

  • All packages sent via United States Postal Services
  • Order will usually arrive within 21 business days (for in-stock items only)

International Customers

Please note: Original shipping and handling fees are non-refundable for preference returns.  Preference returns are returns that are made for any reason other than receipt of damaged/defective or incorrect merchandise.

Canada

Standard shipping via United States Postal Service is between $ 19.95- $55.00. Max. Weight 20 pounds. 6-10 business days to many major markets. (Actual transit time may vary for origin and destination). Please note that Century-hardware.com is not responsible for any taxes, duties or fees including brokerage fees and customs that are associated with any purchase. These additional charges are the customer’s responsibility.

Shipping Method Standard  For orders over $200     Please Contact Us
Up to $39.99 (pre-tax) $19.95
$40-$129.99 (pre-tax) $40.95
$130-199.99 $55.00

United Kingdom, Ireland, EU (Germany, Netherlands, Italy, France, Spain), Vatican, Pacific Rim (Australia, New Zealand, Japan, China, Hong Kong, Thailand)

Shipping Method Standard  For orders over $200     Please Contact Us
Up to $39.99 (pretax) $23.95
$40-$129.99 (pretax) $46.95
$130-199.99 $59.95

Please note that Century-hardware.com is not responsible for any taxes, duties or fees including brokerage fees and customs that are associated with any purchase. These additional charges are the customer’s responsibility.

International shipping is here!

International shipping rates are calculated based on a number of factors including desired service level (standard/express), number of items you’re purchasing, the weight of the item, and the destination country/region. Please email us at salesdesk@century-hardware.com Please note that Century-hardware.com is not responsible for any taxes, duties or fees including brokerage fees and customs that are associated with any purchase. These additional charges are the customer’s responsibility.

We generally ship USPS to these countries but may use FedEx as an alternative.

Please contact us you need more information or would like a quote on shipping cost.

Remote Locations

Orders delivered to a remote location may incur an additional remote location fee. Remote location fees are determined by carrier based on zip / postal code and will be applied to the order prior to completing checkout.